Company Name: FEGUM LLC
Website: https://fegum.com
Email: support@fegum.com
Phone: +1 505 441 3471
Address: 1209 Mountain Road Pl NE, Ste 7163, Albuquerque, NM 87110, USA

1. General Policy Overview

FEGUM LLC provides digital services and customized business solutions. Due to the nature of our services, all sales are considered final and non-refundable once work has started.

By purchasing any service from FEGUM LLC, you acknowledge and agree to this Refund & Return Policy.

2. No Physical Product Returns

FEGUM LLC does not sell physical products. All services are delivered digitally. Therefore:

• There are no physical returns

• There is no exchange of goods

• All services are customized based on client requirements

3. Non-Refundable Services

Refunds are not issued for the following services once work has begun:

• Marketing & Advertising Management

• Store Optimization & Growth Strategy

• Order Fulfillment & Automation

• Product & Supplier Research

• Full Store Setup & Design

• Dropshipping Setup & Consultation

• Automation & Strategy Development

• Custom Digital Projects

This includes:

• Work already delivered

• Work in progress

• Consulting time

• Strategy planning

• System configuration

• Account setup

4. Eligibility for Partial Refund (Exceptional Cases Only)

A partial refund may be considered only under the following conditions:

• The project has not yet started

• A written refund request is submitted within 24 hours of payment

• No resources, research, accounts, or tools have been allocated

• No strategy documents or reports have been delivered

All partial refunds are subject to management approval and are not guaranteed.

5. Processing of Approved Refunds

If a refund is approved:

• It will be issued to the original payment method

• Processing time is 7–14 business days

• Transaction fees and processing costs are non-refundable

• Currency exchange differences are not reimbursed

6. Chargebacks & Payment Disputes

Unauthorized chargebacks will result in:

• Immediate suspension of services

• Permanent account termination

• Legal action if necessary

• Blacklisting from future services

We strongly encourage contacting us directly at support@fegum.com before initiating any payment dispute.

7. Project Cancellations

Clients may request project cancellation by written notice. However:

• No refunds will be issued for completed or active work

• Any delivered work remains the property of FEGUM LLC until full payment is received

• Future service eligibility is at the discretion of FEGUM LLC

8. Subscription & Recurring Payments

For monthly services:

• Clients must cancel at least 7 days before the next billing cycle

• No refunds will be issued for partially used billing periods

• Late cancellations will be charged for the upcoming cycle

9. Advertising Budget Disclaimer

Advertising spend paid directly to platforms (Google, Meta, TikTok, etc.) is:

• Not controlled by FEGUM LLC

• Not refundable

• Subject to each platform’s own refund and dispute policies

10. Refund Abuse Prevention

We reserve the right to deny refund requests if:

• A client has a history of disputes or chargebacks

• Services were fully or partially delivered

• False claims or misuse of policy is detected

11. Force Majeure

FEGUM LLC is not responsible for refund obligations due to:

• Natural disasters

• Platform outages

• Government restrictions

• Cyber attacks

• Hosting provider failures

• Global supply chain disruptions

12. Changes to This Policy

We reserve the right to update this Refund & Return Policy at any time without prior notice. Continued use of our services constitutes acceptance of any updates.

13. Contact Information

For refund or cancellation inquiries:

FEGUM LLC
📧 Email: support@fegum.com
📞 Phone: +1 505 441 3471
📍 Address: 1209 Mountain Road Pl NE, Ste 7163, Albuquerque, NM 87110, USA